Albania’s ambition for fully digital government raises a question beyond how many services can move online: whether people can use them securely and effectively. The Digital Watch Observatory’s account of the country’s Digital Agenda 2022–2026 places accessibility, digital skills and cybersecurity alongside the promise of simpler administration. The agenda envisages citizens and businesses interacting with institutions through platforms such as e-Albania, with less paperwork and more integrated services. The portal provides access to legal documents, health certificates and educational services, among other functions. The intended model is services available whenever and wherever users need them. According to the Observatory’s account, the infrastructure supporting this transformation includes a private fibre-optic government network connecting more than 250 public institutions. It also describes more than 1,200 digital services. Those figures indicate the scale of the system described in the agenda; they do not, by themselves, establish how easily every resident can complete a transaction. The strategy recognises that technology alone is insufficient. Digital literacy programmes are intended to equip citizens with relevant skills, while accessibility and services tailored to different needs form part of its stated vision. These commitments make inclusion a condition of the proposed transformation, rather than an automatic result of putting services online. Security is another explicit priority. The agenda calls for protecting sensitive information, securing government systems and raising awareness of cyber threats as dependence on digital services increases. These are planned safeguards, not evidence that every vulnerability has been resolved. The account therefore supports a qualified answer to the prospect of completely digital government: Albania has an extensive digital service framework and a strategy for developing it further. Whether that framework delivers universal convenience depends on the accessibility, skills and security commitments being achieved. The strategy describes the destination; it does not establish that every user has already arrived.
